TUXERA WEBSITES – Privacy Policy

1. Overview

Tuxera Inc. and its relevant subsidiaries and affiliates (“Tuxera”, “we”, “us”) act as the data controller for all personal data covered by this Policy. This Privacy Policy applies to personal data we collect and process through our websites, domains, and online services operated and maintained by us (collectively, the “Sites”), as well as in connection with our business operations and customer interactions.

We encourage you to read this Privacy Policy carefully. Please note that our Sites may contain links to websites maintained by third parties. These third-party websites are not covered by this Privacy Policy.

2. Changes

We keep our privacy policy under regular review and may modify this policy at any time with or without notifying you of the changes. Updated terms of use will be made available to you on this page. We recommend that you check back here regularly to review any changes.

This policy was last updated on October 14, 2025.

3. What Personal Data We Collect 

Personal information is information that can be used to directly or indirectly identify you.  Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. This does not include information that has been irreversibly anonymized or aggregated so that we can no longer identify you, whether in combination with other information or otherwise.

When you interact with our Sites, services, or communications, we may collect personal data about you or the device you use, including:

Information you provide through online forms, such as support requests, product evaluations, surveys, or newsletter subscriptions.

Contact details, including your name, email address, phone number, company, title, and mailing address.

Account and transaction data, such as purchases, license keys, delivery details, and customer support history.

Technical data from your device and browser, including IP address, operating system, and browsing behavior.

Server logs recorded for troubleshooting and information security purposes.

Cookies and similar technologies used to enhance functionality, analyze usage, and support marketing (see our Cookie Policy for details).

Interaction data generated by AI-powered features when using automated or intelligent tools provided by Tuxera.

Information from trusted third parties or partners, for example through joint marketing activities, campaigns, or social media platforms.

4. Why We Collect and Use Personal Data

We process personal data only for specified and lawful purposes. Collecting and using personal information is based on our legitimate business interest in supporting, informing, and communicating with you about our products and services, and to conduct business transactions with you. Where applicable, we may process your data based on your consent, for example in relation to marketing communications.

These purposes include:

Providing our products and services: We use your personal data to deliver software, licenses, updates, and related services you request. This includes account management, payment processing, and ensuring you can access and use our products.

Customer support and service communications: We use your contact and account information to respond to support requests, provide technical documentation, troubleshoot issues, notify you about updates or changes, and otherwise communicate with you in connection with your use of our services.

Business transactions: We may process data to carry out sales, invoicing, contract management, partner activities, and other business transactions.

Analytics and service development: We collect and analyze data on how our Sites and services are used in order to monitor performance, fix errors, improve usability, and develop new features. This includes the use of cookies and log data to understand traffic patterns and optimize user experience.

Marketing and outreach: We may use your data to send you materials you have requested or to inform you about Tuxera products, services, and events that may be relevant to you. Where required by law, this processing is based on your consent, and you can opt out at any time.

Security and fraud prevention: We process data to maintain the safety and integrity of our Sites and services, investigate suspicious activity, prevent fraud, and enforce our terms and policies. Server logs and security monitoring fall into this category.

AI-powered features: Certain features of our services use artificial intelligence technologies. We may process personal data through these systems to provide automated interactions, generate tailored responses, and personalize user experience. AI-related processing is always subject to safeguards designed to ensure fairness, accuracy, and transparency.

Legal compliance: We may process personal data where necessary to comply with applicable laws, regulations, or lawful requests from public authorities.

Any personal data processed by Tuxera through the Sites or in connection with the download or use of its products and services is handled in accordance with applicable data protection laws.

5. How and Where We Process Data

We only process your data for the purposes specified in the applicable privacy policy. Tuxera processes personal data on the basis of its legitimate interests, in accordance with Article 6(1)(f) of the General Data Protection Regulation (EU 2016/679). Access to the data is limited to those of our officers, employees, and service providers who need access to fulfill their respective duties and functions. We keep your data safe by employing appropriate technical and organizational measures to all our data processing activities.

We primarily store data on servers located in the European Economic Area (“EEA”). However, some of our service providers also use servers located outside of the EEA, mainly in the United States of America. When your data is transferred outside the EEA, we will make sure that the data transfer is covered by appropriate safeguards such as standard contractual clauses approved by the European Commission (“EC”) or the EC’s adequacy decision.

6. Who Receives Data

We do not regularly disclose data to any third parties besides our affiliates and service providers who process data based on their engagement with us. Such service providers may include providers of IT infrastructure, website hosting, analytics, customer relationship management, marketing automation, and communication tools (for example, Google Ads, Microsoft Advertising, HubSpot, Salesforce and LinkedIn Ads).

We may, however, disclose data in the context of a merger, acquisition, or business restructuring or where so required or permitted by law or a lawful request from governmental authorities.

7. How Long We Retain Personal Data

We retain personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer needed, we delete it securely or anonymize it so that it can no longer be linked to you.

8. Your Rights

In relation to your personal data that we process, you have the right to request access to your data and request that we correct or remove your data. You also have the right to demand that we cease processing your data for marketing purposes or based on our legitimate interest, except where a regulatory exception applies. Upon your request and where it is technically feasible, we will give you a copy of the data you have provided to us or directly transmit the data to another controller.

You also have the right to lodge a complaint with the relevant data protection authority in case you have concerns about how we process your data. The contact details of each EU member state’s data protection authority are available here. However, we are committed to addressing and resolving any concerns you may have about our data processing practices with you directly.

9. Our Contact Details

You can reach us for more information on this Privacy Policy at privacy@tuxera.com.